FYMERefund Policy
Fyme Agency provides strategy and implementation services whose terms are agreed before work begins. This policy explains the general approach to cancellations and refunds.
Before work begins
If a project is cancelled before scheduled work has started, any refund eligibility will be determined by the accepted proposal, payment-processing costs and commitments already made for the engagement.
Work already delivered
Fees covering completed research, strategy, meetings, deliverables or implementation are not refundable. Digital and consulting work cannot be returned once supplied.
Retainers and recurring work
Cancellation notice, final billing and any unused scope are handled according to the written client agreement. Payments for a service period already underway are generally non-refundable.
Billing concerns
If you believe a charge is incorrect, contact Fyme Agency promptly with the invoice details. Genuine billing errors will be investigated and corrected.
Last updated: July 16, 2026